What Is a Redirect Virus & How to Remove It?

If your browser keeps on getting redirected, that may be a sign of a malware infection.

By Andy Mulholland - Malware Researcher 23 Min Read

Are you experiencing an issue with your web browser where it consistently redirects to a suspicious website at regular intervals? There is a possibility that your computer has been infected by a browser redirect virus.

Oftentimes, redirected pages are accompanied with a plethora of advertising. Typically, these advertisements aim to convince visitors to make a payment or disclose their banking information. The main purpose of these browser hijackers is to monitor the users' actions and compromise their data.

Therefore, the browser redirect malware poses a significant threat. Browser redirect infections have the potential to significantly disrupt your online experience by forcefully altering your homepage, search engine, and redirecting clicks to undesirable pages.

Browser redirect viruses are a form of malicious software that infiltrate computers and alter browser configurations without the user's permission. They employ forced redirects to undesirable pages and websites with the intention of subjecting victims to phishing scams, advertising, and the installation of malware.

More details on redirect viruses

Frequently, this kind of virus is disguised as a website or domain. Now the said malicious domain shows up throughout the day, causing the web browser to redirect to unfamiliar websites around the internet. It may also be flagged by antivirus software on some occasions.

This form of malware is frequently linked to an adware application that has successfully infiltrated your computer, typically through a downloaded or installed file. The program can be classified as a Potentially Unwanted Program. Redirect viruses alter fundamental browser configurations such as the homepage, new tab page, and default search engine.

In addition, they incorporate malicious applications and extensions. Through implementing these modifications, the virus gains the ability to manipulate internet traffic and direct the user's browser towards promotional websites, advertisements, and fraudulent pages. These actions result in the generation of affiliate revenue for cybercriminals.

Browser redirect malware employ certain specific methods such as:

  • Changing the default search engine to options such as Bing.com or Yahoo, which are programmed to route searches towards advertisements and affiliate promotions.
  • Modifying the new tab page to redirect any new tab to an undesirable viral website instead of a blank page.
  • Altering the browser's homepage to a compromised gateway page under the authority of malicious hackers. This guarantees that the target individual will encounter the harmful website on every occasion they launch their web browser.
  • Installing browser extensions that inject advertisements and divert normal webpage views.

Browser redirect viruses frequently infiltrate PCs by bundling with free software such as media downloads and key generators. Additionally, they can propagate through infected emails and external drives.

If you see abnormal behavior in your browser, such as occasional redirection to unfamiliar websites, it is possible that your machine is infected with a redirect virus. In order to resolve this issue, please follow to the detailed instructions provided below.

Important note: Only proceed to the tutorial below if you think the domain/website is causing issues with the computer such as sudden redirections, browser crashes, and antivirus alerts.

Redirect virus removal guide

You are in luck if you need help getting rid of the redirect virus from your computer. The following malware removal instructions will show you how to do just that. Make sure to carefully follow the steps to make sure the threat is completely gone.

We considered the technical skills of the people who use the internet, so we made sure the steps are simple enough that even those who aren't tech-savvy could follow them.

Before you continue, make sure you have a backup of your data. If you don't, your files may be destroyed or lost while completing the instructions below. These kind of situations are uncommon, but we recommend doing so just in case.

For the Overviews

To remove the redirect virus from your browser, you only need to follow a simple three-step procedure:

Step 1: Remove browser permission

Step 2: Delete malicious extensions

Step 3: Remove browser malware with AdwCleaner

Step 4: Uninstall unwanted software


Step 1: Remove browser permission

Your browser may be redirecting because a certain malicious website has permission from the browser to do so. In order to remove the unwanted redirects, you should revoke the said permission.

Here's how to do so:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge

How to remove permission from Google Chrome:

1. Launch the Google Chrome application, then click the three-dot menu button in the top-right corner of the browser window. Choose Settings when the drop-down menu appears.

Chrome Permission Step1

2. Once the browser has opened the Settings page, select Privacy and Security from the list of available options on the left-side panel.

Chrome Permission Step2

3. After opening the privacy page, navigate to the Privacy and Security section and select Site Settings.

Chrome Permission Step3

4. Locate the Permissions section of the page by scrolling down. To view all websites with notification access in the browser, click Notifications.

Chrome Permission Step4

5. Next, under Allowed to send notifications, it will display a list of websites that are allowed to display notifications. Click the three dots next to the link and choose Remove to revoke the website's permission.

Chrome Permission Step5

How to remove permission from Mozilla Firefox:

1. Open Mozilla Firefox and click the three horizontal lines in the upper-right corner to bring up the menu. Choose Settings from the drop-down menu that displays.

Firefox Permission Step 1

2. Select Privacy and Security from the left-side panel after the Settings page has opened in a new tab.

Firefox Permission Step 2

3. Scroll down until you find the Permission section and click the Settings icon beside Notifications.

Firefox Permission Step 3

4. Websites that are allowed to display notifications will open in a separate window. You can revoke the permission by clicking on $$custom_field:malware_name$$ and selecting the Remove Website button,

Firefox Permission Step 4

How to remove permission from Microsoft Edge:

1. Start by clicking the three-dot icon in the upper-right corner of Microsoft Edge once it has launched on the computer. Click Settings once the drop-down menu has appeared.

Edge Permission Step 1

2. After opening in a new tab, choose Cookies and Site permissions from the left sidebar of the Microsoft Edge settings page.

Edge Permission Step 2

3. Scroll down on the Cookies and Data Settings page and select Notifications below the site permission section.

Edge Permission Step 3

4. In the Notifications page's Allow section, find $$custom_field:malware_name$$. Next, click the three horizontal dots and select Remove.

Edge Permission Step 4

Step 2: Delete malicious extensions

Extensions can be the leading cause of redirect viruses causing issues with the browser. However, it may be difficult to remove them if certain browser policies are set to make it persist. It might disable the delete button which makes it hard to do so.

For this reason, we will first need to delete the policies it has set on the browser before attempting to remove unwanted extensions.

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge

How to remove Google Chrome browser policies:

1. To do this, we will use Chrome Policy Remover. Download the Windows version by clicking here.

ChromePolicy Step1

2. Proceed to download delete_chrome_policies.bat by clicking Download anyway.

ChromePolicy Step2

3. Once the bat file has finished downloading, run it as administrator to begin removing unwanted policies set by the malware.

ChromePolicy Step3

4. If the Microsoft Defender SmartScreen prevented it from running, click Run anyway. This tool has been recommended enough times in the Google Chrome community therefore we can vouch that it is safe to run. (VirusTotal results of the Policy Remover.)

ChromePolicy Step4

5. The command prompt will open up, it will close Chrome and delete certain malicious policies. Once the policies are removed, you can now close the command prompt and begin removing the extension.

ChromePolicy Step5

How to delete unwanted extensions from Chrome:

1. Open Google Chrome and click the three horizontal dots on the upper-right corner of the screen.

ChromeExtension Step1

2. From the dropdown menu, select Extensions and click Manage Extensions.

ChromeExtension Step2

3. You should now be able to click the Remove button. Continue to do so in order to remove the unwanted extension from the browser. (For this example, we will be using Google Docs Offline.)

ChromeExtension Step3

How to remove Mozilla Firefox browser policies:

1. Open the browser and type about:policies in the address bar.

FirefoxPolicy Step1

2. Take note of the active policy names as shown on the screen.

FirefoxPolicy Step2

3. Press Windows Key + R to open the Run command.

FirefoxPolicy Step3

4. Type regedit and hit enter to open the Registry Editor.

FirefoxPolicy Step4

5. Go to the following directory: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\Firefox

FirefoxPolicy Step5

6. Delete the policies that matched the ones shown on the browser policy page earlier. With this, we can proceed with deleting the unwanted extension.

FirefoxPolicy Step6

How to remove unwanted extensions from Firefox:

1. Open the Firefox browser and click the extension icon on the upper-right corner of the screen.

FirefoxExtension Step1

2. Click on the cog icon near the unwanted extension you want to install. From the dropdown menu, select Remove Extension. (We will be using a sample extension to demonstrate.)

FirefoxExtension Step2

How to delete browser policies set in Microsoft Edge:

1. Open Command Prompt as administrator.

EdgePolicy Step1

2. Type in the following code and enter each line separately.

taskkill /im msedge.exe /f
reg delete "HKCU\Software\Policies\Microsoft\Edge" /f
reg delete "HKLM\Software\Policies\Microsoft\Edge" /f

3. Once finished, close Command Prompt and we can begin removing the unwanted extension/s from the browser.

EdgePolicy Step3

How to remove unwanted extensions from Microsoft Edge:

1. Open Microsoft Edge and click the Extensions icon on the top bar of the browser.

EdgeExtension Step1

2. Click on Manage Extensions.

EdgeExtension Step2

3. Find the unwanted extension and click Remove.

EdgeExtension Step3

Step 3: Remove browser malware with AdwCleaner

AdwCleaner is a utility tool that is primarily used for cleaning adware and potentially unwanted applications (PUP) from the computer. This program is also primarily used to find and remove malware that is targeted at the web browser.

Here's how to install and use AdwCleaner:

1. To start, download the latest version of AdwCleaner.

AdwCleaner Step1

2. Once AdwCleaner has finished downloading (adwcleaner.exe), run the executable file.

AdwCleaner Step2

3. If the User Account Control window pops up, click Yes to proceed with running the program.

AdwCleaner Step3

4. Once the program has launched, agree to the End User License Agreement by clicking the I Agree button.

AdwCleaner Step4

5. Click on the Scan Now button to begin scanning your computer for browser threats such as adware, PUPs, and more.

AdwCleaner Step5

6. Wait for AdwCleaner to finish scanning the files on the system. This may take a while depending on how large the files on your device are, as well as your system's hardware capabilities.

AdwCleaner Step6

7. Once the scan is complete, proceed to take action by following the on-screen instructions. Otherwise, if the scan shows a clean result, click Run Basic Repair to reset Winsock and other settings before finishing the process.

AdwCleaner Step7

Step 4: Uninstall unwanted software

Another possible source of the redirect virus is malicious software. Such malware might be able to change browser settings in order to support the aforementioned browser threat. As a result, you should check your computer for unknown programs that you did not install.

While the latest version of Windows allows you to accomplish this through the Add & Remove Programs section, it is still far simpler to use the Programs and Features page in the Control Panel.

The publisher name, the installation date, and the version number will all be displayed in a single grid screen, making it simpler to locate the malware. Here's how to do so:

1. Click on the Windows key to open the Start menu.

Uninstall Step1

2. Type Control Panel in the provided search bar and select the first item from the search results.

Uninstall Step 2

3. Click on Programs and inside, select Programs and Features.

Uninstall Step3

4. You will be presented with a list of programs currently installed on your computer.

Uninstall Step4

5. Find programs you do not recognize and right-click the item then select Uninstall/Change from the dropdown menu.

Uninstall Step5

We'll need to use a powerful uninstaller to do the dirty work for us if the software is stubborn and won't go away with normal approaches.

Fortunately, there are tools for this; Revo Uninstaller is a good uninstaller program made to tackle and remove uninstallable programs.

Revouninstaller icon Uninstall malicious program/s using Revo Uninstaller

1. To start, download Revo Uninstaller by clicking here. Avoid downloading from third-party sources as they may contain additional bloatware upon installation.

Revo Step1

2. On the download page, opt for the free version of Revo Uninstaller as it has all the features we need. Click on Free Download to begin downloading the setup file.

Revo Step2

3. The revosetup.exe file would have started downloading. Click on it to start installing the software.

Revo Step3

4. Revo Uninstaller setup would now begin and follow the typical setup procedure such as selecting your setup language, accepting the license agreement, and selecting the installation location. Once setup is ready click Install.

Revo Step4

5. After the setup is finished, check the Launch Revo Uninstaller option to open the program upon closing the installer.

Revo Step5

6. Once Revo Uninstaller has opened, it will show you the list of applications currently installed on the computer. Find the unwanted program/s, right-click it, and select Uninstall from the drop-down menu. (We will be using PC App Store to demonstrate.)

Revo Step6

7. A confirmation message stating if you are sure you want to uninstall the said program, click Continue.

Revo Step7

8. Follow the uninstallation instructions and this time, Revo Uninstaller would have forced the program to continue with the uninstallation compared to the previous attempt via Control Panel.

Revo Step8

9. You will be notified that the software has been uninstalled, Revo Uninstaller will now conduct a preliminary examination and get rid of additional files and registries related to the unwanted program.

Revo Step9

10. On the selection of Scanning modes, select Advanced to make sure everything is scanned without leaving a single directory unnoticed.

Revo Step10

11. Wait for the scan to finish as Revo Uninstaller is checking for residual files and registries related to the suspicious program.

Revo Step11

12. Revo Uninstaller may have found leftover Registry items, click Select All and proceed to delete them by clicking the Delete button next to it. After that, click Next.

Revo Step12

13. It may have also found some leftover files and folders, simply do the same by clicking Select All and deleting them. Now click Finish and the uninstallation of the program is done.

Revo Step13

Optional: Reset the browser to default settings

When it comes to browser-targeted malware, it will alter the browser settings for the threat to persist. Therefore simply changing the search engine back to default may not work in many cases.

If malware still persists, we should reset the web browser to its default settings from when it was first installed. This will get rid of all the configurations the browser threat has set.

Note: Resetting the browser will get rid of all the data except for saved bookmarks and passwords.

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge

1. Open the Chrome browser and click the three horizontal dots at the upper-right corner of the screen.

Chrome Step1

2. On the dropdown menu, scroll down to the bottom and click Settings.

Chrome Step2

3. In the left sidebar, scroll down and find Reset settings.

Chrome Step3

4. Click on Reset settings to their original defaults.

Chrome Step4

5. A confirmation window will appear, click Reset settings to proceed.

Chrome Step5

1. Launch the Firefox browser and click the hamburger menu on the upper-right corner of the screen.

Firefox Step1

2. From the dropdown menu, scroll down and click on Help.

Firefox Step2

3. Inside the Firefox help menu, click More troubleshooting information.

Firefox Step3

4. Under Give Firefox a tune up, select Refresh Firefox… to reset the browser.

Firefox Step4

5. A confirmation window will appear, proceed by clicking Refresh Firefox.

Firefox Step5

1. Run Microsoft Edge and click on the three horizontal dots on the upper-right side of the screen.

Edge Step1

2. From the dropdown menu, select Settings.

Edge Step2

3. Open the hamburger menu, scroll down, and select Reset settings.

Edge Step3

4. Inside Reset settings, click on Restore settings to their default values.

Edge Step4

5. A confirmation window will appear, click Reset to proceed.

Edge Step5

After the web browser has finished resetting, download the important extensions you previously used, and pin the tabs you once had. Set it the way it was previously configured before the malware infection.

Tips to keep your computer safe

As the saying goes:The biggest vulnerability is the person behind the screen

So, here are some tips and what you need to know in order to keep your device safe and malware-free in the long run.

Keep every software installed up to date

Make sure that all of the programs in your computer is up-to-date with the latest version released by the developer. The reason behind this is that these updates frequently tackle bugs and issues that malware actors often exploit.

The same goes for your computer's operating system, make sure Windows is up-to-date with the latest software update to prevent malware from exploiting a hidden vulnerability.

Avoid downloading files from unknown sources

One of the biggest sources of malware infection in a computer system is third-party installations. This happens when a user downloads a certain program from sources that are not the official download links. Some of the common types of sources where malware is present are torrent files, cracked software, and games.

Be careful with opening email attachments

Malware often disguises itself as resumes and quotations and threat actors often send thousands of these infected emails to company employees around the world in order to infiltrate their network.

Always check where your emails are coming from as there may be a chance that the project attachment you received via email did not actually come from a co-worker.

Do not visit unreputable websites

Avoid visiting websites that contain unfiltered advertisements such as illegal streaming websites, cracked software platforms, and links sent out to you by somebody you do not trust.

These sites are often linked to redirect chains that load once you click on an ad element on the page. Following this chain often leads to drive-by malware and phishing pages that an average user may eventually fail to notice.

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